I would like to take this opportunity of thanking Rahul for a job well done. Since his return from leave, we have seen huge improvements on getting problems resolved quickly. He is very customer focused, always willing to assist when problems arise and addresses problems with a sense of urgency. He keeps us informed of progress of problems.
We had a backlog of defects since ( approx 4 pages of work) and we are now down to 1 page and this shows how much he has been able to get resolved or actioned in a short space of time. |